Shipping policy

Last Updated: August 2026

Thank you for shopping with Naseem Atelier. We aim to process and deliver every order safely, efficiently, and within the estimated delivery timelines stated below.

This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking procedures, delayed or lost shipments, address-related issues, and international shipping.

Brand Name: Naseem Atelier
Legal / Registered Name: MISNA A M
Website: www.naseematelier.com
Customer-Service Email: naseematelier@gmail.com

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation and payment verification.

Our normal business days are Monday to Saturday, excluding Sundays and applicable public or national holidays.

Once your order has been processed and handed over to our courier or logistics partner, you will receive shipment/tracking information where available.

During sale periods, new collection launches, festive seasons, public holidays, or periods of unusually high order volume, processing may take slightly longer.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you using the email address or phone number provided with your order.

2. Delivery Within India

Once an order has been dispatched, estimated delivery within India is generally:

Metro/Major Cities: approximately 2–5 business days

Other Cities and Towns: approximately 3–7 business days

Remote or Difficult-to-Service Locations: approximately 5–10 business days

These delivery periods are estimates and are calculated from the date of dispatch, not necessarily from the date on which the order was placed.

Actual delivery time may vary depending on the destination, courier serviceability, weather conditions, public holidays, transportation disruptions, local restrictions, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, where applicable, will be clearly displayed during checkout before you complete your payment.

Standard Shipping: Shipping charges will be calculated and displayed at checkout based on the order and delivery location.

Free Shipping: Free shipping may be offered on orders that meet the minimum purchase value or promotional conditions displayed on our website at the time of purchase.

Any free-shipping promotion is subject to the conditions specified for that particular offer.

Naseem Atelier reserves the right to introduce, modify, or discontinue free-shipping offers or shipping rates. Any applicable shipping charge will always be shown to the customer before the order is completed.

4. Courier & Delivery Method

Orders are shipped through reputable third-party courier and logistics partners based on availability, destination, serviceability, and delivery requirements.

The courier partner for an individual order may vary depending on the customer's delivery location.

Once an order has been handed over to the courier partner, delivery will be made to the shipping address provided by the customer while placing the order.

Customers are requested to provide a valid mobile number so that the courier partner can contact them if necessary to complete delivery.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Tracking details may be communicated through:

  • Email

Please allow some time after dispatch for the courier partner's tracking system to update.

If you have received a dispatch notification but are unable to track your shipment, please contact us at naseematelier@gmail.com with your order number.

6. Delivery Attempts

Customers are responsible for ensuring that someone is available to receive the shipment at the delivery address.

Depending on the courier partner, more than one delivery attempt may be made if the first attempt is unsuccessful.

If the courier is unable to deliver because the customer is unavailable, cannot be contacted, refuses delivery, or has provided incomplete or incorrect address information, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

7. Delayed Shipments

While we make every reasonable effort to ensure timely delivery, delivery dates are estimates and cannot always be guaranteed.

Shipments may be delayed due to circumstances including:

  • Courier or logistics delays

  • Severe weather conditions

  • Public holidays

  • Strikes or transportation disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete shipping information

  • Remote-location serviceability

  • Unusually high order volumes

  • Events beyond our reasonable control

If your shipment is taking longer than the estimated delivery period, please contact us at naseematelier@gmail.com with your order number.

We will review the shipment status and, where appropriate, coordinate with the courier partner.

8. Lost Shipments

If tracking information indicates that a shipment has been delivered but you have not received it, please first check with family members, neighbours, building reception/security, or anyone else who may have accepted the shipment on your behalf.

If the shipment still cannot be located, contact us as soon as possible.

For shipments that appear to have been lost while in transit, Naseem Atelier will raise the matter with the relevant courier or logistics partner.

Where the courier confirms that an eligible shipment has been lost in transit, we will determine the appropriate resolution, which may include a replacement or refund, subject to product availability and the circumstances of the shipment.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

  • Full name

  • House/flat/building number

  • Street and locality

  • City

  • State

  • PIN code

  • Mobile number

If you notice an error in your shipping address after placing an order, contact us immediately at naseematelier@gmail.com.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If an order is returned to us because an incorrect, incomplete, or undeliverable address was provided by the customer, additional shipping charges may apply if the customer requests re-dispatch.

10. Damaged or Tampered Packages

If your package appears significantly damaged or tampered with at the time of delivery, we recommend taking photographs or a video of the package before opening it.

If the product itself is damaged, incorrect, or otherwise affected, please contact us promptly at naseematelier@gmail.com, mentioning your order number and providing clear photographs or other supporting information.

Any replacement, return, or refund request will be handled according to our applicable Return & Refund Policy.

11. International Shipping

At present, Naseem Atelier primarily serves customers within India.

International shipping may be offered to selected countries or destinations where indicated on our website.

If international shipping is available for your destination, applicable shipping charges and available delivery options will normally be displayed during checkout.

International customers should note that shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, such charges are the responsibility of the recipient/customer and are not included in the product price or shipping charge paid to Naseem Atelier.

International delivery times may vary considerably depending on destination, customs clearance, courier operations, and local regulations.

If your country is not available as a shipping destination during checkout, please contact us before placing an order.

12. Order Changes After Dispatch

Once an order has been processed and dispatched to the courier partner, we may not be able to change the delivery address, shipping method, products, size, colour, or other order details.

Please review all order and shipping information carefully before completing your purchase.

13. Shipping During Sales & Peak Periods

During promotional sales, festive seasons, product launches, or periods of high demand, both processing and delivery times may be longer than usual.

We appreciate your understanding during these periods and will make reasonable efforts to process orders as quickly as possible.

14. Contact Us

For any questions regarding shipping, delivery, dispatch, or tracking, please contact:

Naseem Atelier
Legal / Registered Name: MISNA A M
Customer-Service Email: naseematelier@gmail.com
Website: www.naseematelier.com
Customer-Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM IST
Sunday: Closed

When contacting us regarding an existing shipment, please include your order number so that we can assist you efficiently.

Naseem Atelier — Where Modesty Meets Elegance.