Refund policy

Last Updated: August 2026

At Naseem Atelier, we want you to be satisfied with your purchase. We take care in preparing and checking our products before dispatch. However, if you receive an incorrect, damaged, defective product, or need a size exchange, please follow the policy below.

This Return, Refund & Cancellation Policy explains the eligibility requirements, exchange period, size exchanges, damaged or incorrect products, cancellations, return shipping charges, and refund process applicable to purchases made through our website.

Brand Name: Naseem Atelier
Legal / Registered Name: MISNA A M
Website: www.naseematelier.com
Customer-Service Email: naseematelier@gmail.com

By placing an order through our website, you acknowledge and agree to this Return, Refund & Cancellation Policy.

1. Exchange Period

Customers may request an eligible exchange within 7 days from the date of delivery of the order.

Exchange requests received after the 7-day period may not be accepted.

To be eligible, customers must contact us within this period at naseematelier@gmail.com with their order details and reason for requesting an exchange.

Please do not send any product back to us without first contacting us and receiving return/exchange instructions.

2. Products Eligible for Exchange

An item may qualify for an exchange if:

  • A different size is required and the requested size is available.

  • An incorrect product, colour, or size was sent by us.

  • The product was received damaged or defective.

  • The product otherwise qualifies under the conditions stated in this policy.

All exchange requests are subject to inspection and approval.

3. Condition of Products for Exchange

To qualify for an exchange, the returned clothing must be:

  • Unworn

  • Unwashed

  • Unused

  • Unaltered

  • Free from stains, marks, makeup, perfume, deodorant, body odour, or other signs of use

  • Returned with all original tags and labels attached

  • Returned with original packaging, wherever reasonably possible

  • In the same saleable condition in which it was received

Naseem Atelier reserves the right to refuse an exchange if the returned product does not meet these conditions.

Items showing signs of wear, washing, alteration, misuse, damage caused after delivery, or removal of tags may not be accepted.

4. Size Exchanges

If the product fits differently than expected, customers may request a size exchange within 7 days of delivery.

Size exchanges are subject to availability of the requested size.

Customers are encouraged to review the size chart and product measurements provided on our website before placing an order.

If the requested replacement size is available, we will arrange/process the exchange after the original item has been received and inspected.

If the requested size is unavailable, we will contact the customer regarding the available options.

For a normal size exchange where the correct size originally ordered was delivered, return shipping and re-shipping charges may be payable by the customer.

If the size delivered was different from the size ordered due to an error by Naseem Atelier, we will bear the reasonable return and replacement shipping costs.

5. Sale, Discounted & Promotional Items

Products purchased during a sale, clearance, special promotion, or at a discounted price are generally not eligible for return or refund for change of mind.

A size exchange for a sale or discounted item may be considered within the applicable exchange period, subject to availability and the condition requirements stated in this policy.

However, if a sale or discounted product is received damaged, defective, or incorrect, please contact us within the applicable period. Such cases will be reviewed separately.

Any product specifically marked “Final Sale,” “No Return,” or “No Exchange” on the product page will not normally qualify for a change-of-mind return or exchange, except where the product is defective, damaged, incorrect, or where otherwise required under applicable law.

6. Non-Returnable / Non-Exchangeable Items

We may not accept returns or exchanges for:

  • Products returned after the applicable return/exchange period

  • Products that have been worn or washed

  • Products with removed or damaged tags

  • Products that have been altered or customised at the customer's request

  • Products damaged due to improper use or care

  • Products with perfume, makeup, deodorant, stains, or other signs of use

  • Items specifically identified as Final Sale or non-returnable

  • Items that do not meet our return-condition requirements

Any rights available to customers under applicable consumer law remain unaffected.

7. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 7 days of delivery.

Please email naseematelier@gmail.com and provide:

  • Your full name

  • Order number

  • Description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

  • Any other information reasonably required to review the issue

For damaged, defective, or incorrect products attributable to us, Naseem Atelier will review the matter and provide an appropriate resolution, which may include replacement, exchange, or refund.

Where the return is accepted because of an error by Naseem Atelier or because the product arrived damaged or defective, Naseem Atelier will bear the reasonable return shipping cost or arrange the return shipment, as applicable.

8. Return Shipping Charges

Size Exchange / Customer Preference

Where the customer has received the correct product and size ordered but wishes to exchange it for another size or eligible variant, the customer will generally be responsible for the applicable return and re-shipping charges.

Incorrect, Damaged or Defective Product

Where Naseem Atelier has sent an incorrect product or the product is confirmed to have arrived damaged or defective, we will bear the reasonable shipping costs associated with the approved return/replacement.

Customers should not independently send products using expensive courier services without first receiving return instructions from us.

9. How to Request an Exchange or Return

To request an eligible return or exchange, please email:

naseematelier@gmail.com

Use your order number in the subject line where possible.

Please include:

  • Customer name

  • Order number

  • Product name

  • Size ordered

  • Size requested, if requesting a size exchange

  • Reason for the request

  • Photographs, where the product is damaged, defective, or incorrect

Our customer-service team will review your request and provide instructions if it is approved.

Do not send a product back without receiving return instructions from Naseem Atelier.

Unauthorised returns may not be accepted or processed.

10. Inspection of Returned Products

All returned products are inspected after they are received.

We will check that the item meets the eligibility and condition requirements of this policy.

Receiving a returned parcel does not automatically mean that the return, exchange, or refund has been approved.

If the product passes inspection, we will proceed with the approved exchange or refund.

If the product does not meet our return conditions, we may reject the request and contact the customer regarding the next steps.

11. Exchange Processing

Once an eligible returned product is received and passes inspection, we will normally process the approved exchange within approximately 3–5 business days.

The replacement item will then be dispatched, subject to stock availability.

Normal shipping and courier delivery timelines will apply after dispatch.

12. Refund Eligibility

Naseem Atelier primarily offers exchanges for eligible size or preference-related requests.

A refund may be provided where appropriate, including situations such as:

  • A confirmed damaged or defective product where replacement is not reasonably available

  • An incorrect product where a suitable replacement is unavailable

  • An order cancelled before dispatch and accepted for cancellation

  • A shipment confirmed as lost where a replacement cannot be provided

  • Other circumstances where Naseem Atelier approves a refund

  • Where a refund is otherwise required under applicable law

Change-of-mind requests do not automatically qualify for a monetary refund.

13. Refund Processing Timeline

Once a refund has been approved, Naseem Atelier will initiate the refund within 5–7 business days.

After the refund has been initiated, additional time may be required for the amount to appear in the customer's account depending on the payment method, payment gateway, bank, card issuer, UPI provider, or other financial institution.

These external processing times are outside the direct control of Naseem Atelier.

14. Where Refunds Will Be Credited

Approved refunds for prepaid orders will generally be credited to the original payment method used to place the order.

For example, if payment was made using a:

  • Credit card — refund will normally be sent back to the applicable card/account.

  • Debit card — refund will normally be sent back to the applicable card/account.

  • UPI — refund will normally be processed back through the original payment channel.

  • Net banking — refund will normally be processed back through the applicable original payment channel.

  • Other supported online payment method — refund will normally be returned through the original payment method, wherever technically possible.

We generally do not process a refund to an unrelated third-party bank account or payment method.

15. Original Shipping Charges

Original shipping charges paid by the customer are generally non-refundable, except where the refund arises because of an error by Naseem Atelier, a confirmed damaged/defective product, or where otherwise required by applicable law.

Any applicable return or re-shipping charges may also be deducted from the refund where the customer is responsible for those charges and a refund has been approved.

16. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact us as soon as possible at:

naseematelier@gmail.com

Please provide your name and order number.

We will make reasonable efforts to cancel the order if processing or dispatch has not been completed.

17. Cancellation Deadline

The cancellation deadline is before dispatch of the order.

Once an order has been dispatched and handed over to the courier/logistics partner, it cannot normally be cancelled.

If you no longer require an order after dispatch, any available options will be governed by the return/exchange conditions stated in this policy.

18. Refunds for Cancelled Orders

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

Approved cancellation refunds will normally be initiated within 5–7 business days.

The time required for the refund to appear in the customer's account after initiation will depend on the customer's bank, card issuer, payment gateway, UPI provider, or other payment service provider.

19. Refused or Undeliverable Orders

If an order is returned to us because:

  • The customer refused delivery

  • The customer was repeatedly unavailable

  • An incorrect or incomplete address was provided

  • The courier could not contact the customer

any actual shipping, return-to-origin, or re-shipping charges attributable to the customer may be payable or deducted from any approved refund, where applicable.

This does not apply where the failure to deliver was caused by an error attributable to Naseem Atelier or the courier partner.

20. Colour & Appearance Variations

We make reasonable efforts to display product colours, fabrics, textures, and details accurately on our website.

However, slight variations may occur because of photography, lighting, screen settings, device displays, fabric characteristics, or manufacturing variations.

Minor colour differences that arise solely from these factors may not necessarily be considered a defect.

21. Contact Us

For return, exchange, refund, or cancellation enquiries, please contact:

Naseem Atelier
Legal / Registered Name: MISNA A M
Customer-Service Email: naseematelier@gmail.com
Website: www.naseematelier.com
Customer-Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM IST
Sunday: Closed

When contacting us about an existing order, please include your order number so we can assist you efficiently.

Naseem Atelier — Where Modesty Meets Elegance.